General Terms &
Conditions of Travel

General Travel Terms and Conditions (GTC) of FINNSPIRIT REISEN for travel in Finland

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These General Travel Terms and Conditions supplement the statutory provisions and govern the contractual relationship between you, the traveller, and us, the tour operator FINNSPIRIT REISEN, owner: Rebecca Lang (hereinafter "FINNSPIRIT"). These FINNSPIRIT GTC apply to bookings of trips in and to Finland (valid from 15 September 2026).

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1 Conclusion of the travel contract

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1.1 By registering, the customer makes a binding offer to FINNSPIRIT to conclude a travel contract on the basis of the trip description, the information relating to the respective trip in the travel brochure / online brochure, and these GTC. The person registering does so also on behalf of all participants listed in the registration, and is liable for their contractual obligations as for their own, provided that they have assumed a corresponding separate obligation by express and separate declaration. Registration may be made verbally, in writing, by telephone or electronically (e-mail). In the case of electronic registrations, FINNSPIRIT will confirm receipt of the registration without delay by electronic means.

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1.2 The travel contract comes into effect upon acceptance of the registration by FINNSPIRIT. FINNSPIRIT confirms the conclusion of the contract to the registering person by means of the travel confirmation on a durable medium, e.g. by e-mail (in writing only in the case of Art. 250 § 6 (1) sentence 2 EGBGB), and sends the insolvency insurance certificate (Sicherungsschein). Through the insolvency insurance underlying this certificate, customer payments are protected against the operator's insolvency. If the content of the travel confirmation deviates from the content of the registration, this constitutes — provided the pre-contractual information obligations have been observed — a new offer by FINNSPIRIT, to which FINNSPIRIT is bound for 10 days. Within this period the customer may accept the new offer by express or implied declaration (e.g. by making the down payment), and the travel contract is concluded with the content of this new offer.

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2 Payment

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2.1 Payments towards the travel price before the end of the trip may only be demanded or accepted if FINNSPIRIT has a customer money protection agreement in place, if FINNSPIRIT has informed the customer thereof in accordance with § 651t BGB, and if the customer has previously been provided with an insolvency insurance certificate within the meaning of § 651r (4) BGB.

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2.2 After receipt of the booking confirmation and the insolvency insurance certificate, a down payment of 20 % of the travel price is generally due and payable. An exception applies to individual or packaged travel services for which FINNSPIRIT must itself make full advance payment to its service providers shortly after the trip is booked (e.g. accommodation and activities, flights at special rates, seat reservations, admission tickets, etc., for example in the case of individually designed individual or private trips, or also in the case of other trips). In such cases, full or partial payment may become due upon handover of the insolvency insurance certificate and the travel documents. FINNSPIRIT informs the customer of the amount of the down payment before the contract is concluded.

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2.3 The down payment is credited against the travel price. The balance of the travel price is due and payable 28 days before departure, once it is established that the trip will take place — in particular that it can no longer be cancelled by FINNSPIRIT under clause 7.1 — and must reach FINNSPIRIT without further request. The decisive factor for timely payment is its credit to FINNSPIRIT's account. In the case of short-notice bookings within the period of 28 days before the start of the trip, the entire travel price is due and payable subject to the above conditions.

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2.4 If the customer fails to make the down payment and/or the final payment in accordance with the agreed payment due dates, FINNSPIRIT is entitled, after a reminder setting a deadline, to withdraw from the travel contract and to charge the customer cancellation costs in accordance with clauses 5.2 to 5.4.

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3 Services

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3.1 The scope and nature of the services contractually owed by FINNSPIRIT result from FINNSPIRIT's service description in the brochure / online brochure / website / catalogue relating to the respective trip, or from the specific trip description issued by FINNSPIRIT, in conjunction with the individual booking confirmation. If an individual itinerary is compiled at the customer's request, FINNSPIRIT's service obligation results exclusively from the corresponding specific offer made to the customer and from the respective booking confirmation.

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3.2 Third parties are not authorised to make commitments and/or enter into agreements that deviate from FINNSPIRIT's travel conditions or trip descriptions.

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3.3 Wildlife sightings and northern lights cannot be guaranteed, as these are nature experiences involving free-living wild animals or natural phenomena whose behaviour and appearance are not 100 % predictable. In the event of no sighting, no refund of the travel price is possible.

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3.4 Services booked by the customer with third-party companies (third-party services) are not part of FINNSPIRIT's scope of services.

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4 Changes to price, services and contract after conclusion of the contract

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4.1 FINNSPIRIT reserves the right to increase the travel price unilaterally after conclusion of the contract if the increase results directly from an event that actually occurred only after conclusion of the contract and was not foreseeable at the time the contract was concluded, namely: a) an increase in the price for the carriage of passengers due to higher costs for fuel or other energy sources, b) an increase in taxes and other charges for agreed travel services, such as tourist taxes, port or airport fees, or c) a change in the exchange rates applicable to the package concerned. In such cases the travel price will be adjusted to the extent to which the increase in the factors named in a) to c) affects the travel price per person. Should this be the case, FINNSPIRIT will inform the customer promptly on a durable medium (e.g. by e-mail), clearly and comprehensibly, of the price increase and its reasons, and will communicate the calculation of the price increase. A price increase is only effective if it complies with the requirements set out here and if the customer is notified no later than 20 days before the start of the trip. A price increase demanded from the 20th day before the agreed departure date onwards is invalid.

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4.2 FINNSPIRIT reserves the right to unilaterally change contract terms other than the travel price after conclusion of the contract, provided the changes are insignificant, do not impair the overall character of the booked trip, and are not brought about in bad faith. This may be the case, for example, with changes to flight times by the airline or with sea transport, necessary route changes (including of flight routes and shipping lines), the substitution of an airline or shipping line within reasonable limits — in particular also due to strikes by transport companies —, necessary changes to the timing and order of programme items, the enlargement or reduction of groups within reasonable limits, the replacement of service providers within reasonable limits should they become unavailable, including changes of personnel (replacement of a tour guide in the event of illness or unavailability), or alternative sauna visits. FINNSPIRIT must inform the customer of such changes on a durable medium (e.g. by e-mail, SMS), clearly, comprehensibly and in a prominent manner. The change is only effective if it complies with these requirements and is declared before the start of the trip.

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4.3 Changes to or deviations of individual travel services from the agreed content of the travel contract that become necessary after conclusion of the contract and were not brought about by the tour operator in bad faith are permitted only insofar as the changes or deviations are not significant and do not impair the overall character of the booked trip (this also applies, for example, to the unavailability due to illness or other reasons of previously specially advertised persons whom FINNSPIRIT had engaged as tour guides; should a tour guide become unavailable, FINNSPIRIT will endeavour to fill the role with an alternative person, and the overall character of the trip will, as far as possible, not be impaired thereby).

4.4 Any warranty claims remain unaffected insofar as the changed services are defective.

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5 Withdrawal by the customer, rebookings, substitute participants

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5.1 The customer may withdraw from the trip at any time before its start. The decisive factor is receipt of the declaration of withdrawal by FINNSPIRIT. Withdrawal must be made in writing or in text form (e.g. by e-mail).

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5.2 If the customer withdraws from the travel contract (cancellation), FINNSPIRIT loses its claim to the travel price but may demand lump-sum compensation in accordance with § 651h (2) BGB. To this end, FINNSPIRIT has established the following lump-sum compensation rates, determined by the period between the declaration of withdrawal and the start of the trip, the expected saving of expenses by FINNSPIRIT, and the expected income from alternative use of the travel services, as a percentage of the travel price, depending on the time of the customer's withdrawal:

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• up to the 50th day before departure: 20 %

• from the 49th day to the 32nd day before departure: 35 %

• from the 31st day to the 15th day before departure: 50 %

• from the 14th day to the 8th day before departure: 65 %

• from the 7th day to the 1st day before departure: 80 %

• on the day of departure or in the event of no-show: 90 %

of the travel price.

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Exception to the lump sums:

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FINNSPIRIT reserves the right, instead of the lump-sum compensation rates stated in clause 5.2, to calculate the amount of compensation on the basis of the costs actually incurred in the individual case, and furthermore to charge, for individual services that were priced separately within the bundled services of the travel contract (e.g. accommodation and activities, flights, seat reservations, admission tickets) and/or that FINNSPIRIT must pay to its service providers and for which it receives no refund, or only a partial refund, from its service providers in the event of the customer's withdrawal, cancellation costs of 100 % of the service in question, or costs in the amount demonstrably incurred by FINNSPIRIT. The lump-sum compensation rates stated above apply to the remainder of the travel price. In doing so, FINNSPIRIT will take into account saved expenses as well as savings from any alternative use of the travel services, and may quantify and substantiate the compensation demanded in concrete terms.

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5.3 There is no legal entitlement to rebooking. If, nevertheless, rebookings (changes to the travel date, destination, place of departure, accommodation or mode of transport) are made at the customer's request after the trip has been booked, FINNSPIRIT may charge a rebooking fee of EUR 75 per rebooking transaction. Rebookings are possible only up to the 35th day before departure, and only if the service provider (e.g. hotels, airlines) also permits this. Thereafter, changes are possible only after prior withdrawal from the travel contract under the conditions stated above and with simultaneous new registration by the customer. If the rebooking is necessary because FINNSPIRIT provided the customer with no pre-contractual information, or incorrect information, pursuant to Art. 250 § 3 EGBGB, the rebooking is free of charge.

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5.4 The customer may declare on a durable medium (e.g. by e-mail), within a reasonable period before the start of the trip, that a substitute person shall assume their rights and obligations under the travel contract. The declaration is in any case timely if it reaches the operator no later than seven days before the start of the trip. The operator may object to the substitution if the substitute person does not meet the contractual travel requirements. If a substitute person enters into the contract, that person and the customer are jointly and severally liable to the operator for the travel price and for the additional costs arising from the substitution. The operator may only demand reimbursement of additional costs if and to the extent that these are reasonable and were actually incurred. The operator must provide the customer with evidence of the amount of additional costs arising from the substitution.

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6 Important insurance

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6.1 No insurance is included in the travel price. FINNSPIRIT strongly recommends taking out the following insurance policies:

• travel cancellation cost insurance

• baggage insurance

• trip interruption insurance

• travel accident insurance

• travel health insurance

 

7 Withdrawal and termination by FINNSPIRIT

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7.1 If a minimum number of participants is specified in the trip description or in other documents that have become part of the contract, the tour operator may withdraw from the travel contract up to 28 days before departure if the minimum number of participants is not reached. If the trip is not carried out for this reason, the customer will receive an immediate refund of payments made towards the travel price. FINNSPIRIT may also withdraw from the contract before the start of the trip if it is prevented from performing the contract due to unavoidable, extraordinary circumstances. FINNSPIRIT must then declare the withdrawal without delay after becoming aware of the reason for withdrawal, and the customer will receive an immediate refund of payments made towards the travel price.

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7.2 In every case, FINNSPIRIT is obliged to notify the customer without delay once the conditions for the non-performance of the trip arise, and to forward the declaration of withdrawal to the customer without delay.

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7.3 In the event of withdrawal for the reasons stated above, FINNSPIRIT does not provide any reimbursement for third-party services, such as flights, which the customer purchased outside the operator's range of services.

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7.4 If the traveller, despite a corresponding warning by FINNSPIRIT, persistently causes disruption or behaves in such a manner in breach of contract that continuation of the contractual relationship until the agreed end or until the expiry of a notice period is unreasonable, or otherwise seriously breaches the contract, FINNSPIRIT may terminate the travel contract without notice. In that case FINNSPIRIT retains its claim to the travel price less the value of saved expenses and any reimbursements from service providers or similar benefits obtained from the alternative use of the services not availed of. Any additional costs for return transport are borne by the disruptive party.

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7.5 If the customer is evidently not physically or mentally up to the requirements stated in the respective trip description, FINNSPIRIT is entitled to exclude the customer wholly or partly from the travel programme.

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8 Services not availed of

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8.1 If the customer does not make use of individual travel services that FINNSPIRIT has properly offered and provided free of defects, due to early return, illness or other reasons attributable solely to the customer, the customer has no claim to a pro-rata refund of the travel price.

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9 Customer's duties, remedy, setting a deadline before termination by the customer, travel documents

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9.1 The customer must report any defects that arise without delay and request a remedy within a reasonable period. Insofar as FINNSPIRIT was unable to provide a remedy as a result of a culpable failure to report, the customer is not entitled to assert the rights set out in § 651m BGB or to claim damages under § 651n BGB. If the customer requests a remedy, the travel defect must be rectified. FINNSPIRIT may refuse the remedy if it is impossible or, taking into account the extent of the travel defect and the value of the affected travel service, involves disproportionate costs. FINNSPIRIT may provide a remedy by rendering a substitute service of equal or higher value. If FINNSPIRIT is entitled to refuse rectification of the defect and the defect affects a significant part of the travel services, it must offer a remedy by way of appropriate substitute services.

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9.2 If a trip is significantly impaired as a result of a defect and FINNSPIRIT does not provide a remedy within a reasonable period, the customer may terminate the travel contract. It is not necessary for the customer to set a deadline if FINNSPIRIT refuses the remedy or if an immediate remedy is necessary. If the contract is terminated by the customer, FINNSPIRIT retains its claim to the agreed travel price with regard to the travel services already rendered and those still to be rendered in order to end the package; the customer's claims under § 651i (3) nos. 6 and 7 BGB remain unaffected. With regard to travel services no longer to be rendered, FINNSPIRIT's claim to the agreed travel price lapses; payments already made in this respect must be refunded to the customer.

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9.3 The customer is obliged, in the event of service disruptions, to cooperate within the framework of the statutory provisions on the duty to mitigate damage, and to avoid or minimise any damage.

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9.4 The customer must inform the tour operator if they do not receive the required travel documents within the period notified by the tour operator.

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9.5 Timely arrival: Each customer is responsible for their own timely arrival at the place of departure. This applies in particular to self-booked flights or self-organised travel. At airports, the customer must allow sufficient time for check-in and security screening. For international flights, the customer must arrive at the airport at least three hours before the scheduled departure time on the day of departure in order to have sufficient time for check-in and security screening; the customer must also allow such a connection time when booking flights themselves. When booking Rail & Fly tickets, the customer likewise has a duty to cooperate by ensuring, for all domestic and international flights, that they select a rail connection that allows them to arrive at the airport at least three hours before the departure time of their flight, so that they can reach the check-in desk in time, pass through security or other checks such as health checks, and board the flight at the gate on time.

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9.6 The customer is obliged, before the trip and if necessary with expert medical advice, to carefully assess for themselves whether participation in the trip — with its specific content and route, including possibly unfamiliar climatic conditions — is genuinely compatible with their physical condition, physical and mental constitution and current state of health.

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10 Limitation of liability

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10.1 FINNSPIRIT's contractual liability for damages that are not personal injury and are not caused culpably is limited to three times the travel price. This limitation of liability does not apply to claims arising under the Montreal Convention for the loss of baggage.

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10.2 FINNSPIRIT is not liable for service disruptions, personal injury or damage to property in connection with services that are merely arranged as third-party services, or that are not part of the travel contract and that the traveller booked and used directly without the tour operator's intermediation.

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10.3 Excursions offered by the local tour guide on their own account or by other persons on their own account at the holiday destination and booked locally (including theatre visits, museums, sporting events, etc.), transport services, sporting activities (skiing, cycling) and rental vehicles (including snowmobiles, motorcycles) are not part of the package travel contract between the travel customer and FINNSPIRIT; FINNSPIRIT accepts no liability for such services.

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10.4 Tour guides and travel agencies are not authorised to acknowledge claims with binding effect for FINNSPIRIT.

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11 Rental cars

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11.1 All rental cars are arranged as third-party services. The contractual partner for the vehicle rental is the respective car rental company. The customer is obliged to comply with the rental conditions. In particular, the provisions on credit card, driving licence and vehicle return apply. FINNSPIRIT is not liable for service disruptions on the part of the car rental company.

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12 Accommodation in shared accommodation and on sailing trips

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12.1 Half of a twin room / half of a double tent / half of a cabin room: Solo travellers may, where provided for in the respective trip description, book a place in accommodation with two separate sleeping places. FINNSPIRIT endeavours to assign the traveller a same-sex room partner. FINNSPIRIT is entitled to accommodate solo participants who have booked a place in shared accommodation together in accommodation with two separate sleeping places. Requests regarding a specific room partner can be accommodated where possible; there is no entitlement to this. If no suitable room partner is found by the start of the trip, the traveller receives the booked accommodation for sole use at no extra charge, provided the capacity of the accommodation permits. There is no entitlement to accommodation for sole use. Where there is an odd number of solo participants who have booked shared accommodation, any possible free sole use is allocated in the order in which binding bookings were received.

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12.2 People travelling together: Two people travelling together, in particular friends or couples, may book accommodation for joint use. Subject to compelling organisational reasons, they will be accommodated together.

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12.3 Sailing trips, double berths: On sailing trips, accommodation is provided — where stated in the trip description — in double berths with a shared sleeping place for two people. Solo travellers book a berth place and share the double berth with another solo participant of the same sex. Berths are allocated by FINNSPIRIT. For people travelling together, FINNSPIRIT takes account of the wish for joint accommodation, provided this was stated at the time of booking and capacity permits. If no suitable same-sex co-occupant is found by the start of the trip, the traveller receives the double berth for sole use at no extra charge, provided the vessel's capacity and safety requirements permit. There is no entitlement to sole use of a double berth.

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13 Passport and visa requirements, customs, health regulations

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13.1 Before the contract is concluded, FINNSPIRIT informs the customer about general passport and visa requirements of the destination country, including approximate deadlines for obtaining visas, as well as health formalities (e.g. officially required vaccinations and certificates) necessary for the trip and stay.

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13.2 The customer is responsible for complying with these provisions. All disadvantages arising from non-compliance with these regulations, in particular the payment of cancellation costs, are borne by the customer, unless FINNSPIRIT culpably failed to fulfil, or poorly fulfilled, its pre-contractual information obligations. In particular, customs and foreign exchange regulations abroad must be observed. The customer is responsible for obtaining and carrying the necessary travel documents and must themselves ensure that their passport or identity card is valid for a sufficient period for the trip.

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14 Duty to provide information about airlines

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14.1 EU Regulation No. 2111/2005 on informing air passengers of the identity of the operating air carrier obliges FINNSPIRIT to inform the travel customer at the time of booking of the identity of the operating air carrier for all flight services to be provided as part of the booked trip. If the operating air carrier is not yet known at the time of booking, FINNSPIRIT is obliged to name to the travel customer the airline or airlines likely to operate the flight(s).

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As soon as FINNSPIRIT knows which airline will operate the flight, the travel customer must be informed. If the named airline changes, FINNSPIRIT must inform the travel customer of the change. FINNSPIRIT must take all appropriate steps without delay to ensure that the travel customer is informed of the change without delay. A list (Community list) of unsafe airlines banned from operating in the EU can be found, for example, on the following website:

https://transport.ec.europa.eu/transport-themes/eu-air-safety-list_en

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15 Discounts, special services

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15.1 Special services or discounts advertised by FINNSPIRIT in the brochure / online brochure / website / catalogue or in the specific trip description, e.g. early-booking discounts or climate discounts, are expressly granted only for trips organised by FINNSPIRIT itself. FINNSPIRIT has no influence over the corresponding arrangements of other operators.

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16 Data protection, customer's rights of objection

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16.1 FINNSPIRIT informs the customer about the processing of their personal data in its privacy policy on its website and in its data protection notice. Personal data means all data relating personally to an individual and identifying them, such as name, address, e-mail address. Such data is processed insofar as this is necessary for the appropriate handling of the customer's enquiry, catalogue order or booking request, for the performance of pre-contractual measures, or for the performance of the travel contract. Data processing for the stated purposes is permitted under Art. 6 (1) sentence 1 lit. b GDPR. The data will not be passed on to unauthorised third parties without the customer's express consent. The customer may at any time access their personal data stored by the operator, request information about it, have it amended, corrected or erased, have its processing restricted, object to its processing, have it transferred, or lodge a complaint about the processing with a supervisory authority (all rights under Art. 15 to 20 GDPR). The data will be erased when it is no longer required for performance of the contract or when its storage is legally impermissible. Insofar as the customer's personal data is processed on the basis of legitimate interests pursuant to Art. 6 (1) sentence 1 lit. f GDPR, the customer has the right, pursuant to Art. 21 GDPR, to object to the processing of their personal data, provided there are grounds arising from their particular situation. The customer may exercise their right of objection by e-mail to info@finnspirit.de or by contacting FINNSPIRIT at the address given below. The data protection officer can be reached at the address given below with the addition "to the data protection officer".

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16.2 By sending a message to info@finnspirit.de, the customer may object to the use or processing of their data for the purposes of advertising, market or opinion research, or marketing.

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17 Miscellaneous

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17.1 The customer may bring legal action against FINNSPIRIT only at the company's registered office.

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17.2 The invalidity of individual provisions does not result in the invalidity of the entire travel contract. German law applies exclusively to the entire legal and contractual relationship between FINNSPIRIT and the customer. Insofar as the customer is a merchant, a legal entity under private or public law, or a person domiciled or habitually resident abroad, or whose domicile or habitual residence is unknown at the time the action is brought, the registered office of FINNSPIRIT is agreed as the place of jurisdiction.

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17.3 The European Commission provides an online dispute resolution (ODR) platform for the out-of-court settlement of consumer disputes concerning travel contracts concluded by electronic means, which the customer can find at https://ec.europa.eu/consumers/odr. Dispute resolution before a consumer arbitration body: FINNSPIRIT does not participate in such voluntary dispute resolution proceedings and is not legally obliged to do so. There is no internal complaints procedure.

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18 General provisions

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18.1 The invalidity of individual provisions of the travel contract and of these conditions does not result in the invalidity of the entire travel contract and these conditions.

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19 Tour operator

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FINNSPIRIT REISEN
Rebecca Lang
Vor dem Kirchforst 16
D-65232 Taunusstein
Telephone: +49 (0) 176 621 809 98

info@finnspirit.de
www.finnspirit.de
www.wirzeigendirfinnland.de

VAT ID pursuant to § 27a UStG: DE310184576

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Owner: Rebecca Lang

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Tour operator liability insurance: HanseMerkur Reiseversicherung AG, Siegfried-Wedells-Platz 1, 20354 Hamburg

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Insolvency insurance: tourVERS – Touristik-Versicherungs-Service GmbH, Borsteler Chaussee 51, 22453 Hamburg

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As of: September 2026